Voice and Video Communications are Key to WFH Success

Entire workforces have shifted from the office to work from home in response to COVID-19. Many will never return to the office. As part of this transition, teams seek new ways to communicate and collaborate, replacing what was once face-to-face interaction. Voice and video communications must fill the gap. The challenge for corporate IT departments is to satisfy this unprecedented growth and deliver a quality experience to users.

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Inherent Internet Latency

The internet provides a durable communications channel between local computer networks. It never intended to be fast. More recent enhancements have focused on moving more data, not moving data faster. Today's internet is optimized for delivering the same data, such as websites and streaming video, to many people. It often falls short when trying to deliver real-time data.

Internet latency is the result of indirect routing, a large number of hops, the protocol used, and an inefficient network. Subspace solves all of this.

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Latency

Latency is the time it takes for a data packet to reach its destination and return a response. If latency is too high during a VoIP call, the connection can be choppy or lost.

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Jitter

Data packets are expected to be received at regular intervals. Jitter is the condition where the spacing is inconsistent. Some packets are received close together, while long gaps occur between others. This can cause distortion in VoIP calls.

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Dropped Packets

Data packets can be lost during transmission. This is usually caused by long queue times on the network or by misdirection. Most VoIP applications try to fill in the blanks, but if too many packets are lost, the compensation is overwhelmed, degrading call quality.

 

Subspace Can Improve Your Call Center’s Voice Quality

Subspace provides your call center with an alternative to the internet. In Subspace, latency, jitter and dropped packets are virtually eliminated, giving your VoIP call center the best call quality.

Why Subspace?

We’re Changing How the Internet Works

Subspace has redesigned the internet for today’s real-time applications. By creating our own active mesh optical transport network overlaying the internet, we became the only global platform routing traffic at the maximum speed in real-time. 

We offer high-performance network optimization for multiplayer games, modern fintech solutions, ecommerce apps, and real-time voice and video applications.

How?

We use a proprietary combination of internet weather-mapping, custom networking stacks, omniscient routers, and dedicated fiber. We partner with ISPs around the world to bring software publishers and telecommunications companies like you the quality and speed your users demand.

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We’re optimized for real-time protocols. Whether you need to accelerate TCP/UDP traffic with our PacketAccelerator, move your SIP media faster than ever before with SIPTeleport, deploy global TURN without switching on a server with GlobalTURN, or remove dependency on SBC with a single API call on RTPSpeed, we’ve got you covered.

Benefits

SIPteleport: Incredible Performance for Voice and Video

SIPteleport: Incredible Performance for Voice and Video

SIPteleport is a global SIP Proxy providing the lowest latency voice and video calls.

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GlobalTURN: The Fastest Path for NAT

GlobalTURN: The Fastest Path for NAT

Subspace GlobalTURN allows you to run TURN globally without having to maintain servers around the world.

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RTPspeed: Access to the Fastest Network

RTPspeed: Access to the Fastest Network

With RTPspeed, we provide the highest quality voice and video streaming (via a global RTP proxy) the internet has ever seen.

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Security Included

Security Included

In-line, zero latency DDoS protection is always on in Subspace.

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With the rise in popularity of online gaming and the demand for an enhanced online experience, we sought a partner that could help open up opportunities to improve gameplay for those in traditionally poor-performing regions. Subspace understood our digital vision and helped to improve latency and guarantee the best possible gaming experience for their users. Subspace is revolutionizing the user experience across the globe, and we are thrilled to be in partnership with them.
Gurpreet GhulianiPartner - Strategic Synergy, TELSTRA VENTURES

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